Can you resize a ring I bought at NC?
Yes, we can resize but you will have to incur additional charges. We can typically resize rings by two sizes, either up or down from the original size. Please call us at (855)-53-CARAT and we will get the piece picked up.
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I've never had custom jewelry made before. What is the process and how do I start?
There are 4 stages here.
Design Approval
Production
Post-Production
Satisfaction
Dispatch
Upon placing your deposit for a custom order, we start with a design sketch where we will need your inspiration. However, if you don't have a specific design...
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What are the sizes available for custom-made jewelry?
Whatever the specifications, we can make it. For example, a request for a 1" x 1.5" custom pendant with VS diamonds, or a 100+ gram solid 14k gold pendant at 3" x 3" is fine. All we need is realistic measurements and the rest you can leave on us.
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How can I be sure my order has been received?
After placing an order you will be given an order confirmation number. It will also be sent in an email from care@netcarat.com with the rest of your order details.
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Can I make a change to my order once it has been placed and confirmed?
Once you have received your confirmation email stating your item is in the process of being created, you have 24 hours to change your order.
For this you will have to call our customer care at (855)-53-CARAT. Later than that, we cannot make any changes...
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Why was my order canceled?
Orders that are marked fraudulent by our payment processors will be automatically canceled. NETCARAT will never cancel a legitimate order without reaching out.
If your order was canceled it's likely that we reached out and did not hear back. The most...
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Can I track my order?
Yes, the day your item is shipped, your tracking number will be sent to you by email. We ship using priority 2-day shipping and an adult signature, a person 18 years or older, will be required for the package.
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Will my order be insured once it has shipped?
Yes, all NETCARAT shipments are insured for their full value and are shipped in a discreet plain box, for security purposes. An adult signature, 18 years or older, will also be required to receive the package.
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How can I get my jewelry insured against loss or theft?
Although we do not sell jewelry insurance through NETCARAT, we recommend Jeweler's Mutual at www.insureyourjewelry.com to insure your NC fine jewelry.
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What is your repair policy?
All repair work is warranted against defects in materials for six months from the date of order.
This warranty is limited and does not cover damage or repairs to any part of merchandise not specifically worked on by NETCARAT and/or damage due to normal...
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