What is the usual turnaround time for a custom order?
2-3 weeks within the USA.
The usual turnaround time for a custom order depends on what we're making for you and our current queue list of orders at the given time + customers' approval time.
Our usual turnaround time is 3 weeks, but it can take...
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When will my order arrive?
12-15 days after placing the order. You can also check our tracking page for specific details.
If you have already received your tracking number you may check the status here.
In My Account + Order Status page.
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Can I track my order?
Yes, the day your item is shipped, your tracking number will be sent to you by email. We ship using priority 2-day shipping and an adult signature, a person 18 years or older, will be required for the package.
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Will my order be insured once it has shipped?
Yes, all NETCARAT shipments are insured for their full value and are shipped in a discreet plain box, for security purposes. An adult signature, 18 years or older, will also be required to receive the package.
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Why does my tracking number not show any updates?
A tracking number for your order will be emailed to you shortly after an order is placed.
If you have received a tracking number, that means your package is in transit. If your tracking number is not functional, we would be more than happy to confirm...
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Do you ship internationally?
NETCARAT ships within the USA & Canada. Within the USA, we provide free shipping. NETCARAT is responsible for your package until it is marked delivered. If you experience any issues after your package has been marked delivered please contact the forwarding...
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If my order is shipped internationally, will I be required to pay fees, duties, or taxes?
The customs office of the destination country or region may impose customs fees, import duties, taxes, and other charges to your international order.
These additional charges required for customs clearance are the responsibility of the recipient.
...
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Will a signature be required for delivery?
Yes, an adult signature, 18 years or older, is required for the delivery of all NETCARAT orders.
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Can you ship my item to an address different from my billing address?
Yes, we can ship to a different address other than your billing address for most forms of payment. You need to state the delivery address correctly.
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Are most items in stock and ready to ship?
All items are made to order. It may take our team 2-3 weeks to create your piece before shipping. Please note that turnaround time can be drastically higher during any holiday season. Please read and understand our shipping policy before placing your...
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