Products
Returns and Exchanges
Buying
Shipping
Policies
General
Insurance
Billing, Payment & Taxation
When will an item be restocked?
We restock items every day. If you would like to check on a specific item, please give us a call at (855) 922-2728.
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Do you make custom jewelry?
Yes, we do.
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How can I be sure of the authenticity of your jewelry?
We provide a diamond certificate of authenticity from EGL.
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How often do you update your inventory?
We update our inventory every few weeks.
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How much does your jewelry cost?
We have gold pieces starting at $199 and above.
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Can you resize a ring I bought at NC?
Yes.
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I've never had custom jewelry made before. What is the process and how do I start?
There are 4 stages here.
Design Approval
Production
Post-Production Satisfaction
Dispatch
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What are the sizes available for custom-made jewelry?
Can be customized as per the specifications.
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How can I be sure my order has been received?
You will get a confirmation email from care@netcarat.com
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Can I make a change to my order once it has been placed and confirmed?
Yes, you can change within 24 hours of placing the order.
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What is the usual turnaround time for a custom order?
2-3 weeks within the USA.
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When will my order arrive?
12-15 days after placing the order
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Can I track my order?
Please go to your account and order status. Keep your tracking id handy.
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Will my order be insured once it has shipped?
We fully ensure the shipment to protect from theft and damage.
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Why does my tracking number not show any updates?
We would be more than happy to assist you here, just give us a call at (855) 922-2728.
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Do you ship internationally?
NETCARAT ships within the USA & Canada.
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If my order is shipped internationally, will I be required to pay fees, duties, or taxes?
Yes, the additional charges for customs clearance are to be borned by the recipient in international deliveries.
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Is your website secure?
Yes, we have multiple layers of security to ensure your personal information and payment details are secure.
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What is your privacy policy for emails?
We never share, sell, or distribute your customer information. Please read our privacy policy for more.
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Do you have a wholesale department?
No, we only cater to D2C orders.
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Can I place an order by phone?
Only for custom.
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Is your website secure?
Yes, we have multiple layers of security to ensure your personal information and payment details are secure.
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How can I contact you with more questions?
Our help team is available 24/7 at care@netcarat.com or call at (855) 922-2728.
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Where is NECARAT located and what are your store hours?
NETCARAT is located in NYC.
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How is sales tax calculated for my order?
Taxes vary from state to state and are determined by the shipping.
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Do you finance? Can I make payments?
No, we don't.
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How do I pay using a Wire Transfer?
Simply checkout on our website and click on the "Wire Transfer" payment option.
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How will my credit card be charged?
All orders are processed in USD, using the latest exchange rates.
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Do you accept cryptocurrencies?
No, we don't.
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